Room 603 should know there’s someone in Room 24 they’d love to meet.
Most guests check in hoping to meet someone interesting. Most leave having met no one. Score every guest across more than transactional fit, surface the introductions worth making, and let the front desk broker the connection. Retention through serendipity, made measurable.
The Problem
"Guests come in hoping to meet someone interesting. Most leave having met no one. We sold them the room. We did not deliver the connection."
"Our staff knows our returning guests casually. The bartender, the breakfast team, the concierge. That context never reaches the GM, never reaches the next stay, and never reaches the team standing at the door tomorrow."
"We have a PMS, a CRM, an exit log, and a Notion page per member. None of it talks to each other. The guest who is alone on a Tuesday night doesn’t know there are three people in the building who would love to meet them."
How Moots Works
- Step 1: Connect Every Source You Already Have — Opera, Stayntouch, Mews, your loyalty program, your CRM, your check-in log, even your Notion member pages or a spreadsheet. Moots brings every signal on every guest into one cumulative profile.
- Step 2: Score Across Five Connection Types — Not just professional. Aspirational, reassuring, friendly, professional, comfortable. The room you build is human, not just commercial. Each match comes with a written rationale your team can read.
- Step 3: Surface the Introductions Worth Making — For every guest in the building, Moots identifies who else is here tonight that they might want to meet. The list of names is short. The reasons are specific. The decision stays with the guest.
- Step 4: The Front Desk Becomes the Broker — The introduction never feels forced. The guest sees the names through the app or asks the front desk, the team facilitates, no pressure. Permission-based by design.
- Step 5: Capture Context Through Everyday Hospitality — Your bartender, breakfast server, and concierge already know things. Moots gives them a way to log a sentence of context in seconds, without it feeling like a CRM. The next stay starts with what they learned at the last one.
- Step 6: Retention Through Serendipity — Guests come back because something happened to them at your property. Moots tracks which introductions, which meals, and which moments produced the next booking. Retention as a measurable output, not a hope.
Platform Preview
Moots evaluates your full attendee list and surfaces the guests that matter most. From 184 evaluated to 32 qualified to 9 invited — AI scoring replaces manual vetting.
The Guest Experience
The greatest indicator of conversion is a guest who had a great experience. Moots engineers the guest journey so every attendee leaves feeling the event was designed for them.
- Guests Arrive Prepared — Each guest receives the Moots app before the event with "people great to meet" and reasons why each connection matters.
- Introductions That Feel Personal — AI identifies must-meet pairings and assigns a team member to facilitate each introduction. Strategic, not random.
- A Community, Not Just an Event — Post-event, guests request follow-up introductions through the host. Relationships compound across events.
Measurable Impact
- 90% Faster Guest Vetting — AI replaces manual cross-referencing across LinkedIn, CRM, and data platforms.
- 2hrs Post-Event Follow-Up — Personalized follow-up in hours, not weeks. Synced to your CRM.
- 3.2× Meeting Conversion Rate — Guests who are introduced strategically convert at 3.2× the rate of chance encounters.
- 100% Leadership Visibility — Auto-generated reports with seating rationale, capacity alerts, and ROI attribution.
Integrations
Moots integrates with Salesforce, HubSpot, Splash, Paperless Post, Luma, Greenvelope, Notion, Slack, Telegram, Webhooks & API.
Frequently Asked Questions
How does Moots integrate with our PMS and member systems?
Moots syncs with Opera, Stayntouch, Mews, your loyalty program, your CRM, and even Notion or a spreadsheet of member profiles. Every signal you already have on every guest gets pulled into one cumulative profile. Your team keeps working in the systems they already use; Moots adds the intelligence layer on top.
Can Moots match guests across rooms in real time?
Yes. This is the core use case. Every guest checking in receives a short list of other guests currently in the building they might want to meet, with reasons why. The introduction is permission-based: the guest can request it through the front desk, see it in the app, or ignore the suggestion. Discovery is offered, never forced.
What if our guests do not want to be matched?
Permission is built in. Every guest opts in or out at check-in or in the app. Privacy is the default. The introduction layer is a service that surfaces if and when the guest asks for it. Most do, because most guests come hoping to meet someone interesting and rarely do.
Can Moots score guests on more than transactional fit?
Yes. Hotels are different from corporate events. Two guests are not just a professional fit. They might also be an aspirational match, a reassuring match, a friendly match, or a comfortable one. Moots scores across these dimensions so the room you build is human, not just commercial.
How does Moots help us capture context through everyday hospitality?
Your front-of-house team (bartender, breakfast server, concierge) already knows things about your returning guests. Moots gives them a way to log a sentence of context in seconds, without it feeling like a CRM. The next stay starts with what they learned at the last one. The signal compounds across every visit.
Can Moots track repeat guests across multiple properties?
Yes. If you operate a portfolio (multiple hotels, a restaurant group, a cruise line, a club with houses in different cities), Moots maintains one cumulative profile per guest across every property. The team at the second property walks in already knowing the guest’s preferences, who else they like to travel with, and the conversations that earned the previous stay.
Moots Also Works For
- Private Members Clubs — Guest intelligence for application review, programming, and member-to-member introductions.
- Brands — Guest intelligence for cultural activations, brand houses, and tentpole programming.